Total support
Even for legacy systems

We got this
Have an AV system? We’re ready to help
Reach out
Call our Help Desk at 800-888-2172

Need service?
800-561-5070

Being attentive to your needs is the least we can do – and the most important thing we do. That’s why we’ve redefined the service experience. Technology is only as useful as those who stand behind it.

ClearTech Connect

Service Plans

ClearTech can provide you with AV system support that allows us to serve as an extension of your IT department – even if your AV system was not originally purchased or installed by us.

Silver
• Remote active system monitoring
     – Monthly device activity report
• Remote troubleshooting
• Help desk support
• Technical resource library
• One Onsite service call per year
• 48 hours guaranteed response time
• On-site service calls – after hours
     – 1.5 labor rate
Gold
• Remote active system monitoring
     – Monthly device activity report
• Remote troubleshooting
• Help desk support
• Technical resource library
• Two onsite service calls per year
• 24 hours guaranteed response time
• Event onsite support – 1 per year
• On-site service calls – after hours
• Bi-annual preventative maintenance visits
• Annual end user training/retraining
• AV technology assessment
• Free travel
Platinum
• Remote active system monitoring
     – Monthly device activity report
• Remote troubleshooting
• Help desk support
• Technical resource library
• Unlimited onsite service
• 12 hours guaranteed response time
• Event onsite support – 6 per year
• No charge for on-site service calls
     – after hours
• Quarterly preventative maintenance visits
• Bi-annual end user training/retraining
• AV technology assessment
• Free travel
• Client-specific online resource library
• Free certified recycling
Plans Silver Gold Platinum
Remote troubleshooting YES YES YES
Help desk support YES YES YES
Technical resource library YES YES YES
Onsite service calls 1 per year 2 per year Unlimited
Guaranteed response time 48 hours 24 hours 12 hours
Event onsite support 1 per year 6 per year
On-site service calls – after hours 1.5 labor rate No extra charge No extra charge
Preventative maintenance visits Bi-annual Quarterly
End user training/retraining Annual Bi-annual
AV technology assessment YES YES
Free travel YES YES
Client-specific online resource library YES
Free certified recycling YES
Remote active system monitoring Call for availability * Call for availability * Call for availability *

* We have the ability to remotely monitor certain devices for certain clients but it should not be included as a standard item for any of our service plans as it hinges heavily on both the client’s infrastructure as well as their choice in equipment. 

Let us handle it
From on-call to on-site

Maximize your internal resources by turning to ClearTech for a wide range of AV technology management services. They can include life-cycle design, maintenance, support, on-site staff placement, remote monitoring, remote management, analytics and more.

“ClearTech is an excellent choice. All our locations are happy, and we hope to continue our relationship to make sure that our systems stay up and running.”

Regional Facilities Manager – Fortune 500 utility company
ClearTech provides service and support for 50 locations overseen by this client